Kurato Recall Book a demo
Preventive-care recall · Australian general practice

Every eligible patient, found and recalled.

Kurato connects live to Best Practice, MedicalDirector and Zedmed, checks every patient against Medicare-funded preventive-care rules, and lets staff send the overdue ones a tracked SMS or email in one tap — with delivery and booking outcomes written straight back into the record.

Practice management system Kurato Patient recall
OUTCOME WRITTEN BACK TO THE RECORD Best Practice MedicalDirector Zedmed Kurato LIVE API SMS recall sent Email recall sent Appointment booked
Cancer screening
128
overdue · Bowel Screening (FOBT)
Recall all Review
Write-back · 24h
Delivered964
Clicked412
Booked173
Illustrative1
3
PMS integrations, live
15
preventive checks shipped
4
colour-coded categories
Two-way
sync — read and write
02
The connection

Your PMS already has the answer.

This is the layer that acts on it. A live two-way API connection — not an export, not a nightly report, not a spreadsheet that is out of date the moment it lands. The record is read where it lives, and the result of every recall is written back to the same place.

A one-off file import is available as an onboarding path while the API connection is provisioned.

Read
The record, continuously

Demographics, visit history, results, existing recalls and MBS item claims are read on an ongoing basis — so eligibility reflects yesterday, not last quarter.

Evaluate
Against funded criteria

Every patient is tested against every rule in the practice's active ruleset. Overdue, due soon and not eligible are separated, with the reason shown against the patient.

Write back
Outcome, not just activity

Sent, delivered, opened, clicked and booked are recorded against the patient in the PMS, so the clinical record and the recall register never diverge.

Data stays within the practice's control. The practice remains the data custodian, access is scoped to the connection it authorises, and it can be revoked at any time.
03
The gap, in national numbers

The eligible patients are already in the record.

Participation in Australia's funded preventive programs sits well below the eligible population, and has for years. Kurato does not change who is eligible — it changes how quickly a practice can see them and act.

42%
bowel screening participation, ages 50–74
Of 6.4 million people invited between January 2023 and December 2024, 2.7 million took part.3
52%
breast screening participation, ages 50–74
1.95 million participants screened through BreastScreen Australia in 2023–2024.3
40%
cervical screening rescreened on time
39.9% of HPV-negative participants aged 25–69 rescreened within the 5-year window.3
28%
715 health assessment uptake, 2023–24
National average uptake of the annual health assessment was 27.9%.3
For the patient

Screening on schedule is the point of the program.

The national programs publish what earlier detection looks like at population scale. In 2023, 58% of breast cancers detected through BreastScreen in participants aged 50–74 were 15 mm or smaller. Bowel cancer mortality in the 50–74 age group fell from 44 deaths per 100,000 in 2006 to an estimated 23 in 2025.3

These are program-level figures for the national screening programs. They are context for why recall matters — not outcomes attributable to this product.

For the practice

Every check on the list is a funded item.

A recall that results in a service delivered is a claim the practice was already entitled to make and hadn't identified. Kurato does not bill and does not touch claiming — it makes the eligible patient visible, and books them in.

CheckItemSchedule fee
Aboriginal and Torres Strait Islander health assessment715$247.65
Prolonged health assessment, 60 minutes or more707$321.75

Schedule fees as published on MBS Online, current 1 July 2026.3 Fees are indexed and descriptors change; confirm the current item before billing. No totals or revenue projections are shown here, and none should be inferred.

04 · How it works

One loop, running continuously.

01
Connect
Authorise the API connection to Best Practice, MedicalDirector or Zedmed. No export, no re-import.
02
Evaluate
Every patient is tested against every active rule. Overdue patients surface with the reason attached.
03
Recall
Staff send a tracked SMS or email in one tap, from a template the practice controls.
04
Write back
Delivery and booking outcomes return to the record, and the patient's next due date is set.
01 · Connect
Best PracticeCONNECTED
MedicalDirectorCONNECTED
ZedmedAVAILABLE
Read and write scopes are granted by the practice and revocable.
02 · Evaluate
Bowel Screening (FOBT) · 50–74128 overdue
75+ Health Assessment64 overdue
Diabetes Cycle of Care41 overdue
Influenza · at-risk cohort212 due soon
Each patient carries the rule and the date that made them eligible.
03 · Recall
SMS · TEMPLATE V4
Hi Margaret, your bowel screening is due. Reply BOOK or call the practice on 03 9000 0000. Reply STOP to opt out.
Send to 128 Schedule in quiet hours
Suppression and unsubscribe lists are applied before the queue is built.
04 · Write back
M. Whitfield · FOBTBOOKED 14 AUG
A. Osei · 75+ HABOOKED 09 AUG
D. Nguyen · FOBTCLICKED
R. Patel · CSTDELIVERED
Next due date set automatically — the following recall is scheduled, not rediscovered.
05
The product

Not another dashboard.

Competitors report the problem and hand a human a checklist. Every number on screen here carries the action that resolves it.

Eligibility finder

Every overdue patient, with the action attached

Filter by check, cohort or clinician. Hover a row to reveal what to do about it.

3 patients have no recorded consent channel — resolve before sending.
Margaret W. · 62
Bowel Screening (FOBT) · 14 months overdue
Cancer Recall
Anthony O. · 78
75+ Health Assessment · never claimed
Assessment Recall
Daniel N. · 54
Diabetes Cycle of Care · review due
Chronic Recall
Tracked recalls

A send queue you can watch move

SMS and email queued against quiet hours, with per-message delivery state written back to the record.

QUEUE · BOWEL SCREENING 103 / 128
Queued128
Suppressed (unsubscribed)6
Held for quiet hours19
Sending now103
Message experiments

Wording tested against bookings

Select a stage of the funnel to see what each variant did at that point.

A — “your bowel screening is due”84
B — “book your bowel screening test” · promoted89
Illustrative1
Shared inbox

One queue, four roles

Doctors, nurses, reception and the practice manager see the same patients, filtered to what each can act on.

Sign off 12 GP Management Plans flagged for review
Approve wording change for the 45–49 assessment template
4 abnormal FOBT results awaiting follow-up recall
Book 18 diabetes cycle-of-care appointments
Influenza clinic list — 212 patients due
Confirm 6 health assessments scheduled this week
31 replies to triage — 14 asking to book
9 numbers bounced — update contact details
Send tomorrow's cervical screening recall batch
Export the audit register for the July quarter
Review ranked opportunities for next cycle
2 rules edited locally — confirm before the next run
Insights

Opportunities ranked by what converts

A smaller cohort with a high booking rate outranks a bigger one that never responds.

CohortOverdueRank
75+ Health Assessment64HIGHEST
Bowel Screening (FOBT)128HIGH
Diabetes Cycle of Care41MEDIUM
Influenza · at-risk212LOWER
Audit register

Printable, append-only, complete

Every recall attempt, consent state and outcome, in a register that prints for accreditation.

DATE · PATIENT · CHECKEVENT
14/07 · MW-4821 · FOBTSMS SENT
14/07 · MW-4821 · FOBTDELIVERED
15/07 · MW-4821 · FOBTBOOKED
15/07 · AO-1190 · 75+ HACONSENT WITHDRAWN
15/07 · AO-1190 · 75+ HASUPPRESSED
06
Gets better every cycle

The recall loop is a feedback loop.

Every send produces evidence — who opened, who clicked, who actually booked — and that evidence flows into the next cycle. Three things improve on their own.

01 · Wording

The winner becomes the default

A/B experiments run continuously in the background rather than as a one-off. The better variant is promoted into the default template and the next test starts from there. Wording that books appointments compounds; wording that doesn't is retired.

02 · Timing & channel

Scheduled to how a cohort responds

The system learns when a given cohort responds — day, hour, SMS versus email — and schedules against that instead of a fixed blast, always inside the practice's quiet hours.

03 · Ranking

Ordered by what converts

Opportunities are ranked by what the practice can actually convert, not by cohort size. A small cohort with a high booking rate outranks a bigger one that never responds.

Staff effort vs. patients returning

Work per cycle trends down. Patients returning on schedule trends up.

As the system learns wording, timing and ranking, the administrative work of chasing people falls while the proportion of patients who return on schedule rises. The two lines diverge over successive cycles.

Staff effort per recall cycle Patients returning on schedule
C1C2C3C4C5C6 ILLUSTRATIVE — MECHANISM, NOT MEASURED RESULTS
Recurring patients, not one-off recalls

A steady rhythm, not a periodic catch-up campaign.

Every check has a natural interval — bowel screening every two years, a cycle of care every twelve months, a plan review on its own clock. Once a patient is recalled and booked, their next due date is already known, so the following recall is scheduled rather than rediscovered.

The register stays current, patients return on schedule, and the work of chasing people trends down over time rather than up.

Bowel Screening (FOBT)
Recurs every 24 months
Diabetes Cycle of Care
Recurs every 12 months
Influenza vaccination
Recurs each season
07
The system that compounds

Fifteen checks today. A living ruleset underneath.

Rules are versioned data, not code. A practice adds, tunes and retires checks as MBS items change, without waiting on a release. New checks arrive centrally and propagate; a practice's own edits stay theirs.

Coverage accumulates
The current 15 are a foundation, not a ceiling.
Health assessment
45–49 Health Assessment
Health assessment
75+ Health Assessment
Health assessment
Intellectual disability health assessment
Health assessment
Aboriginal and Torres Strait Islander 715
Cancer screening
Cervical Screening
Cancer screening
Bowel Screening (FOBT)
Cancer screening
Breast Screening (BreastScreen)
Chronic disease
Diabetes Cycle of Care
Chronic disease
GP Management Plan
Chronic disease
Mental Health Treatment Plan review
Chronic disease
Kidney Health Check
Chronic disease
Smoking Cessation
Immunisation
Influenza
Immunisation
Pneumococcal
Immunisation
Shingles
Next
Add your own rule, or receive new checks centrally
08
Built with practices, in the open

The roadmap is a conversation.

The people who know what a recall system needs are the ones running one at four o'clock on a Friday. Send us what your practice needs below, and a person replies — not a marketing page.

In the product

Every screen carries a request action. It sends the rule, the cohort and the screen you were on, so nobody has to describe the problem twice.

Monthly

A one-hour call with practice managers, nurses and GPs from connected practices. Agenda set by whoever turns up.

Per practice

A named contact and a shared channel. Not a ticket queue, and not a chatbot.

Every release

Release notes name the request and the practice that raised it. If you asked for it, you hear when it ships.

Request a feature

Better patient care starts with what you tell us.

A missing check, a new sub-product line, a rule that doesn't match how you work, a report you rebuild by hand every quarter — tell us. Every request gets read by a person and a reply within a week.

01A check or rule the ruleset doesn't cover yet
02A new sub-product line or workflow for your practice type
03Anything else standing between you and better patient care

No patient information here, please — this form is not a clinical channel.

10
Compliance

Built to the obligations a practice already carries.

Recall is a regulated activity. Consent, suppression, residency and advertising rules are enforced by the system rather than left to the sender.

SPAM ACT 2003
Unsubscribe handling and a suppression list applied before every queue is built.
CONSENT
Append-only consent record — states are added, never overwritten or deleted.
PRIVACY ACT
Australian data residency, with the practice remaining the data custodian.
AHPRA
Message templates are constrained to clinical recall language, not advertising.
AUDIT TRAIL
Every attempt, consent change and outcome retained and printable for accreditation.
11 · Get started

See it read your record, and write back.

A 30-minute demo against a test connection to your PMS. No export, no re-import, no spreadsheet.

Book a demo Read about the connection